How to Set Up Local Pickup for a Boutique on Shopify

To set up local pickup on Shopify, go to Settings, then Shipping and delivery, open Pickup in store, choose your boutique location and turn on its location status. Then set the expected pickup time, write your pickup instructions and save. Customers will see Pickup at checkout.

This guide follows Shopify's own local pickup instructions for a clothing boutique. If you are still setting up your store, the guide to adding virtual try-on to Shopify covers the product-page side.

Why offer local pickup in a clothing boutique?

Pickup lets shoppers order online and collect in the shop. For clothing, that means a shopper can try the item on straight away and swap sizes at the counter. It also avoids a delivery fee for people nearby.

It works best if you already hold stock in the shop, because the same inventory serves both walk-in and online customers.

What do you need before you start?

Shopify lists these requirements:

• At least one location that fulfills online orders.
• A store on the latest checkout version. If yours is older, an upgrade notice appears under Settings, then Checkout.
• Customers see pickup locations only in their own country.

Check your location's address and inventory first, since pickup uses the location you enable.

How do you turn on pickup step by step?

1. In Shopify admin, go to Settings → Shipping and delivery.
2. Under Additional delivery methods, click Pickup in store.
3. Click the location you want to enable.
4. In Location status, turn on the option that lets customers pick up orders there.
5. In Expected pickup date, choose a processing time. Customers see this at checkout.
6. Optional: set up store transfers if stock can come from another location.
7. In Ready for pickup notification, enter your pickup instructions.
8. Check the Checkout preview, then click Save.

Repeat for every location where customers can collect.

What should your pickup instructions say?

Keep them short and practical. Mention the shop entrance, opening hours, what to bring (order number or ID) and how long you hold the order. Add a line about fitting: "Try your items on and ask us about exchanges."

Location-specific instructions override the general notification template, so the email may differ from your template. Test it with a real order.

How do you handle an order from placement to pickup?

1. Open the order in Orders.
2. When it's packed, click Ready for pickup, then Mark as ready for pickup. This sends the Ready for pickup email.
3. When the customer collects it, open the order and click Mark as picked up. You can send a confirmation to the customer.

Orders from the Facebook and Instagram channel don't send the Ready for pickup email, so contact those customers yourself.

How do you prepare the shop for pickup orders?

Online pickup needs a small routine in the boutique. Without one, orders get lost between the stockroom and the counter.

• Pick a collection spot. A shelf or rail behind the counter works.
• Label every bag. Use the order number and the customer's first name.
• Check items when packing. Confirm size and color against the order before you mark it ready.
• Assign one person. Someone on each shift owns the pickup shelf.
• Hold items for a set time. Say how long in your instructions, and stick to it.

Keep fitting room access in mind. Pickup customers often want to try things on, so tell staff to offer it.

What can go wrong with pickup orders?

The most common problems are simple. Stock shows as available online but the item was sold in the shop, so keep inventory counts current. Customers arrive before the order is ready, so wait for the email before you invite them. And instructions are unclear, so test the whole flow with one real order from your own phone before you announce it.

Is pickup the same as local delivery?

No. Pickup is the customer coming to you. Local delivery is you bringing the order to them, set up in the same Shipping and delivery area, with its own settings. Offer both if you want to cover people who can't visit the shop.

How can pickup fit with the rest of your store?

Pickup works well with items shoppers want to see in person. Selling sets or looks pairs naturally, so see how to set up outfit bundles. Make sure size options are clean too, using the guide to setting up size variants in Shopify. If shoppers still want help before they commit, compare the best AI virtual try-on apps for Shopify.

FAQs

Can I offer pickup from more than one location?

Yes. Enable pickup for each location separately, with its own processing time and instructions.

Does pickup work for any country?

Customers see pickup locations only in their own country, so it suits local shoppers.

Can I use a pickup app instead of the built-in option?

Replacing Pickup in store with a custom pickup service app is available only on Shopify Plus.

Do customers pay anything extra at checkout?

Pickup is a delivery method, and you choose your own rules. Check the checkout preview to see what shoppers see.